Customer Support Solution


As the leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

"We evaluated nearly 100 call tracking systems and chose ExtraView for its pure Web architecture and flexibility. Full functionality from the browser, was a top requirement as well as the ability to create issues through an email interface. ExtraView delivered both, and now routes thousands of issues each month -- both through customer emails and our tech support call center.

When compared to our old system, the time saved is huge. ExtraView helped us improve our processes and create a thorough knowledgebase of customer call data….."