| Bug Tracking |
This is a basic implementation of a bug-tracking solution designed for small workgroups. It has been designed to work with the Helpdesk and Knowledgebase solutions so small companies may have a full integrated system. |
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| Helpdesk |
This classic helpdesk implementation is designed to accept incoming customer issues and to allow you to communicate to-and-fro with your customers to resolve these issues. Within a technology company, you can turn a customer issue into a bug, defect or feature request so that it may be resolved. Issues may also be published to the integrated Knowledgebase |
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| Knowledgebase |
The Knowledgebase has been designed to accept direct input, or to accept new items directly from the integrated bug-tracking and helpdesk modules. Issues may be directed through a workflow and then published so your customers may search these. |
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